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Customer Satisfaction Survey
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Customer Satisfaction Survey
CAIS Customer Satisfaction Survey
CAIS CUSTOMER SATISFACTION SURVEY
Overall, how satisfied were you with the analytical service provided?
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
How long have you used the Center for your isotopic/elemental analyses?
> 10 years
5 - 10 years
1 - 5 years
0 - 1 year
New client
What aspect of the isotopic/elemental service were you most satisfied by? (Check all that apply)
Quality
Price
Customer service
Professional staff
Technical knowhow
What do you like or dislike about the Center’s isotopic/elemental service?
How satisfied were you with our turn-around time?
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
How important was our ISO 17025 accreditation in choosing our services?
Very important
Somewhat important
Neutral
Unimportant
Didn’t know about accreditation
Which lab unit or service(s) do you use at CAIS? (e.g., glass shop, natural products lab, 14C dating)
Company:
Individual/Title (optional):
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CAIS Sample Submission Policy
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